S31 Overnight Audit

Please use this form to review the overnight guest experience. Each day, the AM Concierge should complete this form.

How many total Housekeepers are scheduled to work today? (Please include the HK Manager.)

How many resets are there today? (Please do not include refreshes.)

What was the condition of the common guest areas this morning? Please inspect the corridors, entrances, stairwells, sidewalk and parking lot. Please consider "normal" to be the baseline when everything is in order.

Please detail any condition issues that were found. Include major issues such as food spills and minor issues such as debris in the parking lot and footprints on the stairs.

Who was the overnight staffer last night?

Were there any issues with the Service Team last evening? This would include delays in the acknowledgement or execution of service calls and room service orders. Please note that these orders should be acknowledged (with a thumbs up) within 15 minutes and executed within 30 minutes. This would also include any communication issues (guests with staff or staff with managers).

Please describe the issue(s).

Were there any phone calls (answered or not) that came in between the hours of 12am and 6am this morning?

Were there any missed phone calls last evening or overnight?

Please specify any relevant information about missed calls or recordings that may have been audited (See the docs for more information about this).

Were the missed calls before midnight, after midnight or both?

How many Service Calls were issued last night?

How many Room Service orders were made last night?

Were there any guest dissatisfaction issues last night? This would include guests being dissatisfied with their loft relating to any kind of sanitation and cleanliness issue.

Please specify any relevant information relating to the issue.

Which supervisor gave the loft(s) in question the Guest Ready thumbs-up? (If the issue was concierge-related, select the concierge that was responsible.)

Auditor's signature

S31 AT COLORS STUDIOS

★★★★★ 5/5